Terms and Conditions

Personal Information

“Deerika” is a trademark of DJT Retailers Private Limited (“Company”), a Company incorporated under the provisions of Companies Act, 2013 having its corporate office at Plot No. A2B, 8th Floor, Sector-125, Noida-201303. The domain name www.djtretailers.com is owned by the Company.

It is strongly recommended that you read and understand the terms and conditions carefully, as by accessing this site, you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company. If you do not agree with the terms, you should not use or access the site for any purpose whatsoever and in that event the Company shall not be liable or responsible.

These terms may be subject to amendment, so you should carefully read them prior to placing your order.

Service Overview

Products offered through the Website and/or Mobile App are available to only select geographies in India and are subject to restrictions based on business hours and regulations, as enforceable by law.

Access to Website

Deerika/Company hereby provides its conditional permission for you to access the Website in accordance with these terms and conditions provided that you use the website on your continued and absolute compliance with these terms and conditions. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the services/products available on the website. You may only use this website solely for (1) your personal, non commercial use (2) you may download a single copy of the materials from the website only for your personal, non-commercial home use. You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the website or online ordering, including without limitation, publishing or distributing vouchers or codes, robots, spiders, offline readers, place pop-up windows over its pages, or otherwise effect the display of its pages and anything of similar nature.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this website without the written permission of the Company.

We always try to provide you uninterrupted access to the website of Deerika/Company and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed.

Use of our Website

These terms and conditions are applicable only for the use of the website and they replace all other conditions, except, prior writing agreement of the Deerika/Company. These terms are important for both you and Deerika/Company as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, you unreservedly accept these terms, having read them.

You agree that:

  • You may only use the Website/Mobile App to make legitimate enquiries or orders.
  • You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  • You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy for more information on how we use your personal information).
  • If you do not give us all of the information that we need, we may not be able to complete your order.

Account and Registration Obligations

All shoppers have to register and login for placing orders on the site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions and acceptance for emails, the shopper agrees to receive promotional communication and newsletters upon registration. In future, the customer can opt out either by unsubscribing in “My account” or by contacting the customer service and placing a request for the same.

As part of the registration process on the site, the Company may collect the following personally identifiable information about you, including but not limited to name, email address, age, address, mobile number, and contact details, demographic profile (such as your age, gender, occupation, education, address etc.) and information about the pages on the site you visit, the links you click on the site, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company.

Pricing

All the products listed on the site will be sold at MRP unless otherwise specified. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis and subject to their availability. In case the prices are higher or lower on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of the delivery of order.

Once you finished shopping all the items you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. To do this:

  • Click on the “My Cart” button at the top of the page.
  • Click on the “Checkout” button.
  • Fill-in or check your contact details, the details of your orders, the delivery address and the invoicing address.
  • Fill in your card details.
  • Click “Authorized Payment”.

Payment can be made by Visa, MasterCard, American Express Cards, Paytm QR Code, UPI and Google Pay. We ensure payment is made safely and your Card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time the order is made. By clicking “Buy Now” you are confirming that the card is yours.

Coupons and Promo Codes

From time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the site. Such promos and offer shall be at the sole and absolute discretion of the Company.

At the time of using promotional codes and coupons for a purchase on the site, the payment mode “cash on delivery” shall not be available for making payment towards the order.

Cancellation by Site/Customer

You as a customer can cancel your order anytime up to the cut off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order.

Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these terms and conditions or the applicable law, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties. For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 72 hours.

Exchange, Return and Refund

  • Subject to the conditions set forth in the invoice, Deerika will gladly accept exchange or return of the product at the time of delivery if due to some reason they are not satisfied with the quality of the product.
  • Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the user has the option to receive the refund as Deerika Cash in the Deerika Wallet or the refund can be credited in any bank account via NEFT (for which the user shall have to share the bank details).
  • For payment made through electronic mode like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
  • All refunds shall be made in Indian Rupees only.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any additional cost incurred by the Company for redelivery shall be borne by you.
  • We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control.
  • You agree to use the services provided by the Company for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the site.
  • You will provide authentic and true information in all instances where any information is requested. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever.
  • You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the site.
  • Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the site, you agree to be bound by the conditions of sale included in the item’s description.

Reviews, Feedback, Submissions

  • All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the site or otherwise disclosed, submitted or offered in connection with use of the site (collectively, the “Comments”) shall be and remain the property of the Company. Such disclosure, submission or offer of any comments shall constitute an exclusive assignment, royalty/fee free to the Company of all worldwide rights, titles and interest in all copyrights, and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.
  • The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the site will not violate the Terms and conditions including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the site. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.

Intellectual Property Rights

The website contains many valuable intellectual property including but not limited to trademark and copyrights used by Deerika/Company. These trademarks are used to distinguish Deerika’s/Company’s quality product and services. These trademarks and related proprietary property are protected from reproduction and stimulation under laws and are not copied without the prior express written permission of Deerika/Company.

The text, graphics, and website’s html code contained in the website are the exclusive property of Deerika/Company. Except where otherwise provided, the text, graphics and html code contained here shall not be copied, distributed, displayed, reproduced, adopted or transmitted in any form or by any means without the prior written permission of Deerika/Company.

Disclaimer

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. The Company make best efforts to display available products, including in respect of their color, size, shape and appearance, as accurately as possible. However, the actual color, size, shape and appearance may have variations from the depiction on your mobile or computer screen.

Indemnity

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this terms and conditions, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights or privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this terms and conditions.

Limitation of Liability

  • The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
  • It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

Events Beyond our Control

We will not be held liable or responsible for any failure to comply with our obligations under these terms and conditions of the delay of failure arises from any cause of force majeure or otherwise.

Entire Agreement

These terms and conditions, together with Deerika’s return/refund policy, privacy policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these terms, constitute the entire agreement between you and Deerika/Company with respect to your use of material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Deerika/Company with respect to the site. Any right not expressly granted in these terms and conditions are reserved.

Governing Law and Jurisdiction

The terms and conditions shall be construed in accordance with the applicable laws of India. The Courts of Haryana shall have exclusive jurisdiction in any proceedings arising out of these terms and conditions.

Grievance Officer

The name and contact details of the Grievance Officer who can be contacted for any complaints or concern pertaining to site, including those pertaining to breach of the terms and conditions or any other policies published as under:

Grievance Officer

DJT Retailers Private Limited

Plot No. A2B, 8th Floor,

Sector-125, Noida-201303

Email Id: info@djtretailers.com

Please feel free to reach out to us at our Customer Care helpline: